pkjili Privacy Policy

pkjili takes the privacy of its players seriously. Whether you are a registered player in Manila, Cebu, Davao, Quezon City, or anywhere else in the Philippines, your personal data deserves to be handled with care, transparency, and respect. This Policy is designed to give you a clear and honest picture of how pkjili manages your information.

pkjili operates as an online gaming platform offering casino games, slot machines, fishing games, bingo, and other entertainment products to Filipino players. In the course of providing these services, pkjili necessarily collects and processes certain personal data. This Policy explains the full scope of that data processing activity.

This Policy applies to all personal data collected through the pkjili website, mobile platform, customer support channels, and any other touchpoint between you and pkjili. It does not apply to third-party websites or services that may be referenced on the pkjili platform.

For the purposes of the Data Privacy Act of 2012 and this Policy, pkjili is the personal information controller responsible for the personal data collected through the pkjili platform. pkjili determines the purposes and means of processing your personal data and is accountable for ensuring that such processing is carried out lawfully, fairly, and transparently.

pkjili has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data privacy laws. If you have any questions or concerns about how pkjili handles your personal data, you may contact the DPO through the contact details provided in Section 15 of this Policy.

pkjili collects the following categories of personal data from players:

pkjili does not intentionally collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. Where sensitive data (such as government ID numbers) is collected, it is handled with additional security controls and access restrictions.

pkjili collects personal data through the following means:

• Direct Collection: Data you provide when registering a pkjili account, completing identity verification, making a deposit or withdrawal, contacting customer support, or participating in a promotion.
• Automated Collection: Data collected automatically when you use the pkjili platform, including IP addresses, device identifiers, browser information, and session activity logs. This data is collected through server logs, cookies, and similar tracking technologies (see Section 8).
• Third-Party Sources: Data received from identity verification service providers, payment processors (such as GCash and PayMaya), and fraud prevention services in connection with your pkjili account. pkjili only receives data from third parties where you have authorized that third party to share your information, or where pkjili is legally required to obtain such data.
• Publicly Available Sources: In limited circumstances related to AML compliance, pkjili may cross-reference publicly available information (such as government sanctions lists) against player data.

pkjili uses the personal data it collects for the following purposes:

• Account Management: Creating, verifying, and maintaining your pkjili account, including processing identity verification documents and enforcing the one-account-per-player rule.
• Service Delivery: Processing deposits and withdrawals, crediting winnings, applying bonuses, and providing access to pkjili's full game library including slots, fishing games, bingo, and live casino titles.
• Regulatory Compliance: Meeting pkjili's obligations under PAGCOR's licensing conditions, the Data Privacy Act of 2012, the Anti-Money Laundering Act (AMLA), and other applicable Philippine laws and regulations.
• Security & Fraud Prevention: Detecting and preventing unauthorized account access, bonus abuse, collusion, money laundering, and other fraudulent or prohibited activities on the pkjili platform.
• Responsible Gaming: Monitoring gaming patterns to identify potential problem gambling behavior, administering self-exclusion and deposit limit tools, and complying with PAGCOR's responsible gaming requirements.
• Customer Support: Responding to your queries, resolving disputes, and improving the quality of pkjili's support services.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. pkjili will never send unsolicited marketing messages.
• Platform Improvement: Analyzing aggregated, anonymized usage data to improve pkjili's platform performance, game selection, and user experience.

pkjili processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing required to perform the contract between you and pkjili — i.e., to operate your account, process transactions, and deliver gaming services.
• Legal Obligation: Processing required to comply with pkjili's obligations under Philippine law, including PAGCOR licensing conditions, AMLA requirements, and NPC data privacy regulations.
• Legitimate Interests: Processing carried out for pkjili's legitimate business interests, such as fraud prevention, platform security, and service improvement, where those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

pkjili does not sell, rent, or trade your personal data. pkjili shares personal data only in the following limited circumstances:

• Service Providers: pkjili shares data with carefully selected third-party service providers who assist in operating the platform, including payment processors (GCash, PayMaya, BDO, BPI, Metrobank), identity verification providers, cloud hosting providers, and customer support software vendors. These providers are contractually bound to process your data only on pkjili's instructions and in accordance with applicable data privacy laws.
• Regulatory Authorities: pkjili is required by law to share certain player data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies upon lawful request or as required by pkjili's operating license.
• Law Enforcement: pkjili may disclose personal data to law enforcement agencies where required by a valid court order, subpoena, or other lawful legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of pkjili's business, player data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

pkjili uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit the pkjili website. pkjili uses the following types of cookies:

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the pkjili platform. pkjili does not use third-party advertising cookies or behavioral tracking cookies for the purpose of serving targeted advertisements on external websites.

pkjili implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data in transit between your device and pkjili's servers is encrypted using TLS 1.2 or higher (256-bit SSL). Sensitive data at rest, including financial records and identity documents, is encrypted using AES-256 encryption.
• Access Controls: Access to personal data within pkjili's systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of access required to perform their job functions.
• Two-Factor Authentication: pkjili's internal systems require multi-factor authentication for all staff accessing player data. Players are also encouraged to enable 2FA on their pkjili accounts.
• Regular Security Audits: pkjili conducts regular internal and third-party security assessments of its platform and data processing systems.
• Incident Response: pkjili maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, pkjili will notify the NPC and affected players within the timeframes required by the Data Privacy Act.

pkjili retains your personal data for as long as necessary to fulfill the purposes described in this Policy, subject to the following retention guidelines:

• Active Account Data: Personal data associated with an active pkjili account is retained for the duration of the account's existence and for a period of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements and Philippine AML regulations.
• Financial Transaction Records: Records of deposits, withdrawals, and gaming transactions are retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• Identity Verification Documents: Copies of government-issued IDs and KYC documents are retained for five (5) years following account closure.
• Customer Support Records: Live chat transcripts and support ticket records are retained for two (2) years from the date of the interaction.
• Marketing Consent Records: Records of your marketing opt-in or opt-out status are retained for the duration of your account and for three (3) years following account closure.

When personal data is no longer required for any of the above purposes, pkjili securely deletes or anonymizes it in accordance with its data disposal procedures.

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pkjili:

To exercise any of the above rights, please contact pkjili's Data Protection Officer using the contact details in Section 15. pkjili will respond to all data subject requests within fifteen (15) business days of receipt. In complex cases, this period may be extended by a further fifteen (15) business days, with notice provided to you.

The pkjili platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law and PAGCOR regulations governing online gambling. pkjili does not knowingly collect personal data from individuals under the age of 21.

If pkjili discovers or has reason to believe that a registered account belongs to a person under 21 years of age, pkjili will immediately suspend the account, conduct an investigation, and permanently close the account if the age violation is confirmed. Any funds in the account at the time of closure will be handled in accordance with applicable regulatory requirements.

If you are a parent or guardian and believe that your child has registered an account on pkjili, please contact our support team immediately using the contact details in Section 15. pkjili takes underage gambling extremely seriously and will act promptly on any such report.

pkjili's primary data processing operations are based in the Philippines. However, some of pkjili's third-party service providers — such as cloud infrastructure providers and identity verification services — may process data on servers located outside the Philippines.

Where such international transfers occur, pkjili ensures that:

• The recipient country provides an adequate level of data protection, or
• Appropriate contractual safeguards are in place between pkjili and the recipient, such as standard contractual clauses approved by the NPC, or
• The transfer is necessary for the performance of the contract between you and pkjili (for example, processing a payment through an international payment network).

pkjili does not transfer your personal data to jurisdictions that do not provide adequate data protection without first implementing appropriate safeguards and, where required, obtaining your consent.

pkjili may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable laws, or the services we offer. When material changes are made to this Policy, pkjili will notify registered players by email and/or by posting a prominent notice on the pkjili platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how pkjili protects your personal data.

Your continued use of the pkjili platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting our support team.

If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or want to raise a data privacy concern, please contact pkjili's Data Protection Officer through the following channels:

• Live Chat: Available 24/7 directly from the pkjili platform. Please mention "Data Privacy" at the start of your chat so the query is routed to the correct team.
• Email: [email protected]  (plain text — not a clickable link)

Please include your full name, registered email address, and a clear description of your request or concern. pkjili will acknowledge your request within two (2) business days and provide a full response within fifteen (15) business days.

If you are not satisfied with pkjili's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines through its official channels.